Custom email templates
September 21 2024 1:37am
Create up to 50 custom email templates to standardize and personalize the design and content of outbound emails for your brands and teams. In Kustomer, you can ...
Measure customer happiness with satisfaction surveys
October 9 2024 7:57pm
Kustomer satisfaction surveys allow you to measure your customer's happiness with your support team after a conversation is marked done across every channel...
How satisfaction is calculated
November 15 2024 1:56pm
Satisfaction surveys can be customized per channel, which allows you to provide a different CSAT experience in chat than you would via email. Since each survey ...
View satisfaction survey responses
November 15 2024 2:02pm
You can create searches within Kustomer to segment your satisfaction survey responses. You can create a number of different searches on the Conversation object....
When are satisfaction (CSAT) surveys sent
March 13 2025 7:21pm
Satisfaction surveys allow you to measure your customer's happiness with your support team after a conversation is marked done across every channel.In this ...